We’ll refund you in full if you cancel during Free cancellation period — 24 hours before your trip starts or one hour after booking if you booked less than 25 hours in advance
We’ll refund you in full for a vehicle you believe hasn’t been cleaned and disinfected, only if you don’t accept the vehicle, don’t check in for the trip, and contact us immediately
We’ll refund you in part if you cancel outside the Free cancellation period
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